At Grandis, we value your trust and ensure that all our products are carefully inspected before delivery.

• No Refunds on Purchases
  We do not offer refunds on any purchases unless the product is found to be damaged at the time of delivery and assembly.

• Reporting Damages
  Any damages must be identified and reported immediately during delivery and assembly, in the presence of our team. Once our team leaves your home, we cannot accept claims for damages.

• Refund Eligibility
  If a product is confirmed to be damaged upon delivery, we will process your refund in accordance with our standard procedures.

• Non-Refundable Situations
  Refunds will not be issued for:

  • Change of mind after purchase

  • Incorrect size, color, or design chosen by the customer

  • Damage reported after delivery is completed and our team has left the premises